Short answer: Most sign-in problems are solved with Forgot Password? or a new activation link. Call (803) 766-0036 or email support@odoseklabsolutions.com if you are still stuck.

• Forgot your password: choose Forgot Password? on the sign-in page.
• Activation link invalid or expired: register again with the same email address to receive a new link, or call us.
• No Test Results in the menu, or no reports: your contact needs the Test Results permission, and your company's account must be verified. Email support.
• No Request Testing in the menu: requests are available to the primary contact and to contacts with the Testing Requests permission.
• The installed app asks you to sign in: this is normal. The app always uses your own sign-in.
• The page looks wrong: refresh it, or open the portal in Microsoft Edge or Google Chrome.
• Still stuck: email support with your company name. Never send your password.